Promotive Group Terms and Conditions

Orders:

All orders must be placed in writing and should include all product details as well as the quantity, decoration details, delivery date that the products are required, delivery address as well as any other applicable information.

Order Cancellations:

Once an order has been approved and paid for (deposit or in full), it cannot be cancelled. This is due to the custom nature of our goods, once we have started production the order cannot be cancelled.

Prices:

Due to currency and materials fluctuations, prices are subject to change without notice.

Sales Tax (GST):

In accordance with Australian Goods & Services Tax laws, goods shipped in Australia will be charged GST.

Stock Availability:

Inventory stock is on a first come first serve basis. Inventory cannot be placed on hold without a written order.

Artwork Charges:

All logos/artwork must be supplied in Vectorised EPS, AI or PDF format (must be created with outlines). If this format is not available we do offer a redraw service, free of charge.

Colour Matching:

All printing/embroidery colours must be supplied as PMS format. All efforts will be made to match these PMS colours as closely as possible. Please double check all sign off forms before approval. Promotive Group takes no responsibility for incorrect details approved by the client. Please also note that colours on computer screens may appear differently to actual printed items, rest assured we always match PMS colours as closely as possible.

Shipping:

The customer is responsible for all shipping charges related to their order. All freight will be charged at cost. Shipping instructions, delivery address and delivery date must be included in the order. All Promotive Group products are sent via courier services and all deliveries must be signed for upon delivery or authority should be provided for the package to be left if no receiver is available. Changes to shipping instructions must be in writing, approved by Promotive Group and submitted at least 72 hours prior to ship date as goods may be shipped early. We will not be responsible for delays or additional charges for any unapproved changes. All orders become the customer’s property upon our delivery to the carrier. Customers should file claims with the carrier for any delayed, lost or damaged shipments.

Promotive Group will be happy to assist with this, but the customer must initiate this process within 14 days of shipment. Delays caused by a carrier are not the responsibility of Promotive Group and no refunds, credits or returns will be given to customer due to carrier issues.

Payment:

Payment for goods must be made in full prior to beginning production of any order unless other payment terms are agreed upon and stated in the invoice. Promotive Group will not be responsible for any delays in production/delivery due to payment not being made.

Delivery Dates:

Promotive Group will do its utmost to deliver all goods by the delivery date stated by the client but will not be held responsible for any delays caused by third parties ie. couriers or customs services (both international and Australian).